This Shipping and Delivery Policy sets out the terms and conditions under which products ordered from refusial (“we”, “us”, “our”) via our website www.refusial.com are dispatched and delivered to customers within Europe. By placing an order with us, you agree to the terms outlined below.
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1. Geographical Scope
We currently process and deliver orders exclusively to destination addresses within Europe.
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2. Order Processing & Dispatch
Processing Time: Orders are processed and prepared for dispatch within 1 to 2 business days following order confirmation and payment authorization.
Dispatch Notification: Once your order is dispatched, you will receive an automated shipping notification at the email address provided during checkout (trash@refusial.com).
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3. Shipping Carriers & Delivery Timelines
Carriers: We partner with established international logistics and courier services, including Priority options from carriers such as DHL, FedEx, and UPS.
Estimated Transit Time: Standard delivery across European destinations takes approximately 5 to 10 business days after dispatch.
Tracking Notifications: Automated tracking updates will be sent to your registered email address at key milestones, including order dispatch, arrival at main logistics hubs, and local delivery assignment.
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4. Extended Transit Times & Delayed Deliveries
If your shipment exceeds the standard delivery window (10 business days post-dispatch):
We will initiate a formal investigation with the respective carrier to locate the consignment.
Based on the outcome of the carrier’s investigation, we will resolve the matter by providing either a replacement shipment or a refund of the order amount.
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5. Contact Information
For inquiries regarding shipments, tracking updates, or delivery status, please contact us at:
Brand / Store Name: refusial
Website: www.refusial.com
Customer Support Email: trash@refusial.com