1. Secure Payment Processing
Payments on refusial are processed securely through our designated payment processor, Stripe. All payment transactions are encrypted using secure industry-standard technology to protect your sensitive financial data during transmission.
Customers complete their transactions directly on our checkout interface without needing to create or log in to a Stripe account. Stripe acts solely as an independent payment gateway provider facilitating secure transaction processing and does not operate as a commercial partner, agent, or affiliate of refusial.
2. Supported Payment Methods
We accept a secure range of major payment cards and digital wallets to facilitate seamless transactions, including:
Visa
Mastercard
American Express
Apple Pay
* Google Pay
3. Transaction Monitoring and Risk Assessment
To maintain a secure shopping environment and protect against unauthorized transactions, our payment infrastructure provider, Stripe, conducts routine payment security risk assessments and monitors transactions for anomalous activity in accordance with applicable European payment regulations.
4. Order Fulfilment and Dispatch
Following the successful authorization and completion of your payment, order processing and dispatch timelines will be executed in accordance with our dedicated Shipping Policy available on this website.
5. Data Protection and Cookie Compliance
In compliance with applicable European data protection legislation and local regulatory standards, refusial is committed to safeguarding customer privacy and personal information.
Our website utilises a cookie consent mechanism. Non-essential cookies are deployed only after the customer explicitly clicks the “Accept” button on our cookie banner. Further details regarding data handling practices are outlined in our Privacy Policy.
6. Customer Support Enquiries
For any payment-related enquiries or assistance, customers may contact our support team at trash@refusial.com. We aim to respond to all email enquiries within 24 to 48 hours.