1. Overview

refusial (“we”, “us”, or “our”) is dedicated to providing quality products, including trash bags and waste bins, to customers across Europe. This Refund and Return Policy outlines your statutory rights and our procedures regarding returns, replacements, and refunds in full compliance with European consumer protection legislation.

2. Right of Withdrawal (14-Day Statutory Right)

Under European Union consumer law, consumers purchasing goods online are entitled to a standard statutory right of withdrawal.

  • Withdrawal Period: You have the legal right to withdraw from your contract within 14 days from the date on which you, or a designated third party (other than the carrier), receive physical possession of the ordered goods, without providing any justification.
  • Notification Process: To exercise your right of withdrawal, you must notify us of your decision by submitting a clear, unequivocal statement via email to trash@refusial.com prior to the expiration of the 14-day period.
  • Return Procedure: Upon receiving your withdrawal notification, our support team will respond via email with complete return authorization details and instructions for sending back the merchandise.
  • Condition of Items: Returned merchandise must be unused, unwashed, complete with all original tags and packaging intact, and in a re-sellable condition. Unless the goods were delivered damaged or defective, the customer bears the direct responsibility for standard return postage costs.

3. Damaged, Defective, or Incorrect Deliveries

If an item arrives in a defective or damaged state, or if an incorrect item is received:

  • Reporting: Please contact our support team immediately at trash@refusial.com upon receipt.
  • Photographic Evidence: To streamline resolution, simply submit clear photos demonstrating the fault, defect, or damage.
  • No Physical Return Required: Once the damage or defect is verified through photo documentation, you will not be required to ship the physical item back. Upon verification, refusial will issue either a full refund or a replacement shipment at no additional cost.

4. Shipping Delays and Logistics

refusial collaborates with established international logistics partners, including DHL, FedEx, and UPS Priority options, to facilitate European deliveries.

  • Transit Time Monitoring: While standard delivery estimates are indicated at checkout, actual transit times may vary due to regional carrier conditions or routing checks.
  • Carrier Inquiries: Should a shipment exceed reasonable transit timelines, refusial will formally initiate a status inquiry with the designated carrier (DHL, FedEx, or UPS).
  • Final Resolution: Following the verified outcome of the carrier’s investigation, refusial will issue an appropriate resolution, which may consist of a complete refund or a priority reshipment depending on the confirmed status of the parcel.

5. Refund Issuance

  • Refunds approved under this policy will be credited to the original account used during purchase.
  • Processing intervals following refund initiation depend on individual financial institutions and payment service issuers.

6. Accepted Payment Methods

refusial accepts payments executed through major global card schemes and modern digital wallets, strictly including:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

7. Contact Details

For all requests regarding returns, damaged items, or shipping inquiries, please contact customer support directly: